How the Coach keeps you safe
What the Coach is, what it does when it sees a sign of risk, and what we keep about those moments.
What the Coach is
The Coach is an AI. It is not a person, doctor, nurse, dietitian or therapist, and it does not claim to be one. It cannot diagnose you, prescribe, or replace your care team.
If you are in danger
Call 911. For thoughts of harming yourself, call or text 988, the Suicide and Crisis Lifeline. The Get help button in the app header is always available and shows these numbers.
What the app does when it sees a sign of risk
Chronos checks the messages you send the Coach with a safety system. Photo-only messages are not scanned. It looks for five kinds of crisis (thoughts of suicide, self-harm, violence, abuse, and a medical emergency) and three kinds of concern (low mood, substance use, and disordered eating). No check is perfect.
- Possible crisis (suicide, self-harm, violence or abuse): the app opens a caring screen with the right resources for that situation, such as 988 and the Crisis Text Line, or the National Domestic Violence Hotline and 911. The phone numbers and links on that screen work without a network connection. The screen opens when the safety check returns, so it needs a reply from our servers.
- Possible medical emergency: the Coach adds a clear note to contact emergency services or your clinician right away.
- Concern: the Coach adds a short note with support resources to its reply, and encourages you to talk with your doctor or someone you trust.
The Coach is designed not to give dosing or diagnosis advice, and not to shame you about weight or food. It can still make mistakes, so please check with your clinician.
What we keep about these moments
When the safety system flags a message, we record a safety category and a time with a random code, so we can check that the system works. These records are kept 45 days in our database, and some log lines are kept for up to about 6 years. The message itself is in our secured AI request log for 30 days, and may be in the safety review queue described in the Privacy Policy. Crisis messages are not exempt from this storage.
Adults only, and not therapy
Chronos is for people 18 and older. It is a wellness coach, not mental health treatment, and it does not offer counseling or therapy. If you are struggling, a licensed professional can help.
Tell us if something worries you
If the Coach ever responds in a way that worries you, write to support@chronoshealth.ai or use the flag on the reply.